Wag The Nub will open back up again this Fall 2022

Shipping/Returns and Exchanges

My policy on returns and exchanges is as follows:

When you place your order, I look over the info that you've provided.. Breed, approximate weight, neck size.. and if I don't think the size you ordered lines up with those measurements, I will reach out to you to verify I have the correct info. Often times I"ll ask you to send me a picture of your dog, so I can see where he/she carries their weight. 

Feel free to reach out to me if youre having some trouble deciding what size is best. A picture and the dog's weight tell me a lot.

Because each sweater is made to order and a lot of factors are considered when making your sweater,  (breed, neck circumference, weight, age, etc)., as a general rule, I say that I don't size exchanges/returns, but I do make certain exceptions.

If you're a first-time customer, ordering multiple sweaters for your dog, I do recommend starting with ONE, so you can make sure its a great fit.

**Im not responsible for lost or stolen packages. Once your package leaves my hands, it is in the hands of the USPS.**

 

 

 Shipping

 Shipping costs are non-refundable. **International customers- With first class International shipping, which is the least expensive shipping option, there is no tracking outside of the US and I dont re-ship if your sweater doesnt get to you.  
Included with every "confirmation-of-shipment" email, is tracking info.
Once your domestic package has left my hands, its out of my hands. You should reach out to your local post office if you run into any issues with delivery/lost package. I am not responsible for any lost packages and will not re-send.