Shipping/Returns and Exchanges
My policy on returns and exchanges is as follows:
When you place your order, I look over the info that you've provided.. Breed, approximate weight, neck size.. and if I don't think the size you ordered lines up with those measurements, I will reach out to you to verify I have the correct info. Often times I"ll ask you to send me a picture of your dog, so I can see where he/she carries their weight.
Feel free to reach out to me if youre having some trouble deciding what size is best. A picture and the dog's weight tell me a lot.
Because each sweater is made to order and a lot of factors are considered when making your sweater, (breed, neck circumference, weight, age, etc)., as a general rule, I say that I don't size exchanges/returns, but I do make certain exceptions.
If you're a first-time customer, ordering multiple sweaters for your dog, I do recommend starting with ONE, so you can make sure its a great fit.
**Im not responsible for lost or stolen packages. Once your package leaves my hands, it is in the hands of the USPS.**